Privacy Statement
Last Updated: 24 October 2025
1. Introduction
National Events Caterers (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Statement explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Company Name: National Events Caterers
Data Controller: National Events Caterers
Contact Email: info@nationaleventscaterers.co.uk

If you have any questions about this Privacy Statement or how we handle your personal data, please contact us using the details above.
3. What Personal Data We Collect
We may collect and process the following personal data about you:
Information You Provide to Us:
* Contact Information: Name, email address, telephone number, postal address
* Event Details: Event date, venue, number of guests, dietary requirements, special requests
* Payment Information: Billing address, payment card details (processed securely through our payment provider)
* Communication Records: Records of correspondence and conversations with us
* Marketing Preferences: Your preferences regarding receiving marketing communications
Information We Collect Automatically:
* Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages
* Cookies and Similar Technologies: See our Cookie Policy for details
4. How We Use Your Personal Data
We use your personal data for the following purposes:
Contractual Necessity:
* To process and fulfill your catering orders
* To communicate with you about your event
* To arrange delivery and service provision
* To process payments
Legitimate Interests:
* To respond to your enquiries and provide customer service
* To improve our services and website functionality
* To maintain business records
* To prevent fraud and ensure security
Legal Obligations:
* To comply with food safety and hygiene regulations
* To maintain accounting and tax records
* To respond to legal requests
Consent:
* To send you marketing communications (only where you have opted in)
* To use cookies and similar technologies (where required)
5. Legal Basis for Processing
We process your personal data under the following legal bases:
* Contract Performance: Processing necessary to fulfill our catering services contract with you
* Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
* Legal Obligation: Processing necessary to comply with legal requirements
* Consent: Where you have given clear consent for specific processing activities
6. Who We Share Your Data With
We may share your personal data with:
* Service Providers: Payment processors, delivery services, IT support providers, and other suppliers who assist in delivering our services
* Professional Advisors: Accountants, lawyers, and insurers
* Regulatory Authorities: Food Standards Agency, HMRC, and other bodies where legally required
* Event Venues: Where necessary to coordinate catering services
We ensure all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow them to use your data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.
7. International Transfers
We primarily process data within the United Kingdom. If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
* Standard Contractual Clauses approved by the UK Information Commissioner’s Office
* Transfers to countries with adequacy decisions
* Other legally approved transfer mechanisms
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
* Customer Records: Up to 7 years after your last event (for accounting and legal purposes)
* Marketing Data: Until you withdraw consent or we no longer have a legitimate interest
* Website Analytics: Typically 26 months
* CCTV Footage: (if applicable) Up to 30 days
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
1. Right of Access: Request copies of your personal data
2. Right to Rectification: Request correction of inaccurate or incomplete data
3. Right to Erasure: Request deletion of your data in certain circumstances
4. Right to Restrict Processing: Request limitation of processing in certain situations
5. Right to Data Portability: Receive your data in a structured, machine-readable format
6. Right to Object: Object to processing based on legitimate interests or for direct marketing
7. Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
8. Right to Lodge a Complaint: Complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details in Section 2.
10. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:
* Secure encryption of data in transit and at rest
* Regular security assessments and updates
* Access controls and authentication procedures
* Staff training on data protection
* Secure payment processing through PCI-DSS compliant providers
11. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.
12. Marketing Communications
We may send you marketing communications if:
* You have requested information from us or purchased services from us, and you have not opted out of receiving marketing, or
* You have explicitly consented to receive marketing
You can opt out of marketing communications at any time by:
* Clicking the “unsubscribe” link in any marketing email
* Contacting us directly using the details in Section 2
* Updating your preferences in your account settings (if applicable)
13. Children’s Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.
14. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this statement periodically.
15. Contact and Complaints
To contact us about this Privacy Statement or your personal data:
Email: info@nationaleventscaterers.co.uk

To lodge a complaint with the supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF